South West Seeds respects and is committed to protecting your personal data.
Our policy sets out how South West Seeds (Cornwall) Ltd, (“we”, “us” or “our”) collects and processes your personal and business data.
It is important that you carefully read our statement about how we use personal data we collect on specific occasions and be aware of how and why we are using your data.
The data controller responsible, in respect of the information collected including our website is South West Seeds (Cornwall) Ltd.
We are committed to safeguarding the privacy of our customers and suppliers; this policy sets out how we will treat your personal information.
We may collect, store and use the following kinds of personal information:
South West Seeds (Cornwall) Ltd do not transfer any personal data outside the European Economic Area (EEA) or any other State or Country.
We do not collect any special, sensitive or personal data about you for which stronger legal protection may apply.
If you fail to provide personal data by law or under the terms of contract which we require to complete the sales or service of our goods, we may not be able to complete the contract and in this case may have to cancel the product or service. We will notify you if this is the case at the time.
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password and firewall protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology. Of course, data transmission over the internet is inherently insecure and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).
We will only retain your personal data for as long as necessary to fulfil the purpose we collected it for, including for the purposes of satisfying any accounting, reporting or legal requirements.
Changes to the Privacy Notice and your duty to inform us of any changes
This version was last updated on 12.06.2018
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
We may withhold such personal information to the extent permitted by law. You may instruct us not to process your personal information for marketing purposes, or we will provide you with any opportunity to opt-out of the use of your personal information for marketing purposes.
Time Limit to Respond – We will try to respond to legitimate requests within one calendar month. Occasionally it may take us longer than the month if your request is complex or you have several requests. In this case we will notify you and keep you updated as applicable.
You can ask us at any-time to stop sending you marketing messages by following the opt out links if provided in any message or by writing to us by letter, text form, email or telephone call to the office - The Data Controller. Where you opt out of receiving marketing messages, this will not apply to personal and business data provided to us as a result of service or product purchase.
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
Please let us know if the personal information which we hold about you needs to be corrected or updated.
Everything we send out is on a 3-5 working day delivery service including both parcels and pallets. We do offer a next day delivery service, for this service the product must be ordered before 10am. Occasionally in peak seasons it may take an extra day or so as high volumes of orders do come in at once. Special mixtures may also take an extra day or so as these have to be specially prepared before being dispatched.
All products are carriage paid for in England, Wales and parts of Scotland. (Postcodes for Scotland include DG, TD, EH, ML, KA, G, PA1-19, FK, EH, KY & PH 1-7 ONLY). For other deliveries to Scotland (postcodes not in the above), Isle of Wight, Isle of Man and any other Isles, please enquire for a special price. Alternatively you can order as normal, and we will contact you over the phone or by email with a revised price. (Please note the additional carriage charge added on will be the cost to us, we do not make money out of carriage.)
Any prices at the time of issue are correct but are subject to market fluctuations and any fuel surcharges that we may incur.
Please contact us in reference to any returns. Bags and boxes must not be opened and must be in a resalable condition and must be returned within 28 days. If a special order/mix has been prepared for you, this is non-returnable.