PRIVACY POLICY

South West Seeds respects and is committed to protecting your personal data.

Our policy sets out how South West Seeds (Cornwall) Ltd, (“we”, “us” or “our”) collects and processes your personal and business data.

It is important that you carefully read our statement about how we use personal data we collect on specific occasions and be aware of how and why we are using your data.

  1. For the purpose of the General Data Protection Regulations 2018. The privacy notice is issued on behalf of South West Seeds (Cornwall) Ltd, Treswarrow Farm, St. Endellion, Port Isaac, Cornwall, PL29 3TN. Email – info@swseeds.co.uk. Telephone 01208 881198 - The Data Controller.
  2. Data Controller

The data controller responsible, in respect of the information collected including our website is South West Seeds (Cornwall) Ltd.

  1. You have the right to make a complaint at any time to the Information Commissioner`s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, please contact us in the first instance.

We are committed to safeguarding the privacy of our customers and suppliers; this policy sets out how we will treat your personal information.

 

  1. What Information Do We Collect?

We may collect, store and use the following kinds of personal information:

  • Information about your computer and about your visits to and use of our website;
  • Details of your name and/or business title, billing and delivery addresses, contact details including telephone numbers, email or facsimile. 
  • Information relating to any transactions carried out between you and us on or in relation to our website, including information relating to any purchases you make.
  • Financial data including payment by cards and bank details which have been provided for electronic payments.
  • Details of trade assurance scheme memberships
  • Data usage including information about how you use our products and services and including your preference in receiving marketing and communication data from us.
  • Orders - sales and purchase contracts undertaken verbally or written (text, email, letter, in person or telephone) confirmation between our-selves.
  • Information that you provide to us for the purpose of registering with us;
  • Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;
  • Any other information that you choose to send to us.
  • Third Parties or publicly available sources. We may from time to time receive personal data about you or your business from various third party agencies such as Experian also contact data and identity information from data brokers.

 

South West Seeds (Cornwall) Ltd do not transfer any personal data outside the European Economic Area (EEA) or any other State or Country.

We do not collect any special, sensitive or personal data about you for which stronger legal protection may apply.

If you fail to provide personal data by law or under the terms of contract which we require to complete the sales or service of our goods, we may not be able to complete the contract and in this case may have to cancel the product or service.  We will notify you if this is the case at the time.

 

  1. Using Your Personal Information

Personal information submitted to us by any means will be used for the purposes specified in this privacy policy or in relevant parts of our website. We may use your personal information to:

  • Administer the website;
  • Improve your browsing experience by personalising the website;
  • Enable your use of the services available on the website;
  • Send to you goods purchased via the website, email, text, verbal, telephone.
  • Send statements and invoices to you and collect payments from you;
  • Send you general (non-marketing) commercial communications;
  • Send you email notifications which you have specially requested;
  • Send you our newsletters relating to our business which we think may be of interest to you by post, text or where you have specifically agreed to this, by email or similar technology. (You can inform us at any time if you no longer require marketing communications.)
  • Provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
  • Provide third parties with details required for the delivery of goods and services. We require all third parties to respect the security of your personal data.  
  • Deal with enquiries and complaints made by or about you relating to any part of our business.

 

 

 

 

 

  1. Disclosures

Except as provided in this privacy policy, we will not provide your information to third parties.

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors in so far as reasonably necessary for the purposes as set out in this privacy policy. In addition, we may disclose your personal information:

  • To the extent that we are required to do so by law;
  • In connection with any legal proceedings or prospective legal proceedings;
  • In order to establish, exercise or defend our legal rights in order to apply Our Terms of Business, Our Terms and Conditions of Sale, or any other agreements to protect Our Rights (including, providing information to others for the purposes of fraud prevention and reducing credit risk).

 

  1. Security of Personal Information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password and firewall protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology. Of course, data transmission over the internet is inherently insecure and we cannot guarantee the security of data sent over the internet.  You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).

 

  1. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purpose we collected it for, including for the purposes of satisfying any accounting, reporting or legal requirements.

 

  1. Policy Amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email.

Changes to the Privacy Notice and your duty to inform us of any changes

 

This version was last updated on 12.06.2018

 

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

 

  1. Your Rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

  • The payment of a fee (currently fixed at £10.00) and
  • The supply of appropriate evidence of your identity. (For this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address.)

We may withhold such personal information to the extent permitted by law. You may instruct us not to process your personal information for marketing purposes, or we will provide you with any opportunity to opt-out of the use of your personal information for marketing purposes.

 

            Time Limit to Respond – We will try to respond to legitimate requests within one calendar month. Occasionally it may take us longer than the month if your request is complex or you have several requests. In this case we will notify you and keep you updated as applicable.

 

Opting Out

You can ask us at any-time to stop sending you marketing messages by following the opt out links if provided in any message or by writing to us by letter, text form, email or telephone call to the office - The Data Controller. Where you opt out of receiving marketing messages, this will not apply to personal and business data provided to us as a result of service or product purchase.

 

  1. Third Party Websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

 

  1. Updating Information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

 

  1. Contact

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to info@swseeds.co.uk or by post to South West Seeds (Cornwall) Ltd, Treswarrow Farm, St Endellion, Port Isaac, Cornwall, PL29 3TN.

Shipping
Everything we send out is on a 3-5 working day delivery service including both parcels and pallets. We do offer a next day delivery service, for this service the product must be ordered before 10am. Occasionally in peak seasons it may take an extra day or so as high volumes of orders do come in at once. Special mixtures may also take an extra day or so as these have to be specially prepared before being dispatched.

All products are carriage paid for in England, Wales and parts of Scotland. (Postcodes for Scotland include DG, TD, EH, ML, KA, G, PA1-19, FK, EH, KY & PH 1-7 ONLY).  For other deliveries to Scotland (postcodes not in the above), Isle of Wight, Isle of Man and any other Isles, please enquire for a special price. Alternatively you can order as normal, and we will contact you over the phone or by email with a revised price. (Please note the additional carriage charge added on will be the cost to us, we do not make money out of carriage.)

Any prices at the time of issue are correct but are subject to market fluctuations and any fuel surcharges that we may incur.

Returns
Please contact us in reference to any returns. Bags and boxes must not be opened and must be in a resalable condition and must be returned within 28 days. If a special order/mix has been prepared for you, this is non-returnable.